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Call Center Services

If someone calls, we’ll answer

Call center solutions for all types of organizations

Active Network has been around for a while and has over 32 years of experience providing call center services to clients in a variety of industries, both public and private. Our specialty is inbound calls; Active’s call centers handle over 10 million customer contacts annually through all means of communication including email, chat and fax. We’re serious about our service—customers get 24/7 coverage 365 days a year, so someone on our staff will always be there when you need them.

Active Network takes quality seriously. Our Quality Assurance team, along with every manager, supervisor and team leader work continuously with our sales and service representatives to bring you the finest customer-centric service possible. All of Active's call center services promise a high level of satisfaction and a standard of excellence for you and every one of your customers.

  • Features

    • 8 fully-staffed customer call center locations
      across the US providing coverage across all times zones and geographic regions.
    • State-of-the-art technical infrastructure
      which includes fully redundant phone and network switches and a best-of-breed workforce management software.
    • 100+ home-based agents
      across the US with a virtually limitless expansion capacity.

    In addition to inbound call center solutions, our customer service agents can also provide outbound calling services.

    We’d like to get to know you. Active will work closely with you to:

    • Understand your business and determine the key performance indicators (KPI)
    • Get your project up and running with a minimal impact to your business
    • Implementing both large scale projects as well as more personalized projects
    • Provide customized and regular reporting in real time
  • Customer service agents trained to respond to a number of different inquiry types including:

    • Information and referral
    • Reservations
    • Recruitment and enrollment
    • Order taking and fulfillment
    • Public service programs
    • Customer service and complaint management
    • Product information
    • Help desk
    •  
  • Ready to get started?

    Contact us!